Need help using TailMate?

Help Center

Here you can find answers to common questions about your account, matches, and settings.

How does matching work?

When two users like each other's dog profiles, a match is created and you can start chatting.

How can I edit my profile?

Go to your profile section and tap Edit Profile to update your information or photos.

How do I block a user?

Open the user's profile, tap the menu, and select Block User.

How can I delete my account?

You can delete it from Settings > Account > Delete account.

How do I manage notifications?

Open Settings > Notifications to choose what you want to be alerted about — matches, messages, or meetup reminders.

Is my data safe?

Yes. We follow GDPR and only use your data to power matches and meetups. Read more on our Privacy page.

Still need help?

Contact us