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Data controller
Personal data collected via the TailMate application is processed by:
TAILMATE — SAS
General contact: service.tailmate@gmail.com
GDPR contact: service.tailmate@gmail.com
Data & Privacy
Privacy Policy.
Last updated: March 16, 2026 · GDPR & French law compliant
This Privacy Policy describes how TailMate collects, uses, and protects the personal data of users of the TailMate application. TailMate places particular importance on protecting your privacy and complies with the General Data Protection Regulation (GDPR) and applicable French laws.
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Personal data collected
When using the TailMate application, the following categories of data may be collected.
User account
- First and last name
- Email address
- Phone number
- Profile photos
- Date of birth
- Gender
- User preferences
Your dog
- Dog name
- Breed
- Age
- Photos
- Dog preferences
Location
- GPS location
- City
- Distance between users
Technical data
- IP address
- Device type
- Operating system
- Technical identifiers
- Connection logs
In-app usage
- Matches between users
- Messages sent
- Likes
- Participation in events
AI-Dog conversational assistant
The TailMate application includes a conversational assistant feature based on artificial intelligence (hereafter Co-AI / AI-Dog). This assistant lets users exchange with an automated system that provides general information and non-personalized suggestions to support open-ended conversations.
Users are informed that responses provided by the AI assistant are generated automatically by an algorithmic system.
Important: conversations with the AI assistant may be recorded to improve service quality, detect malfunctions, and strengthen system reliability. These data may include personal information voluntarily provided. We invite users to avoid sharing sensitive or confidential information in their exchanges with the AI assistant.
Where possible, data used for service-improvement purposes is processed in aggregated or anonymised form.
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Account creation
Users can create an account via the following authentication methods:
Available methods
- Email + password
- Sign in with Google
- Sign in with Apple
Other authentication methods may be added in the future, such as phone number sign-in (SMS).
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Purposes of data collection
Personal data is collected and processed for the following purposes:
Purposes
- To create and manage user accounts
- To facilitate meetings between dogs and their owners
- To display compatible profiles
- To enable messaging between users
- To improve app features
- To ensure security and prevent abuse
- To analyse application use
- To develop new services
- If applicable, to deliver relevant advertising
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Geolocation
TailMate uses geolocation to surface geographically nearby profiles, calculate distance between users, and help organise meetups and walks.
Location may also be used when the application is active or, depending on device settings, when running in the background.
Users can change location permissions at any time in their device settings.
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Messaging between users
The application enables message exchange between users. These messages may contain text, emojis, and GIFs.
Users can block another user at any time via the application's settings.
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Photo & media sharing — User consent
The TailMate application allows users to share photos and videos of their dogs in order to create a profile and find other dogs. Photo sharing is essential to the proper functioning of the application.
Dog profile photos
When a user uploads photos of their dog to create a profile, they authorise TailMate to display these photos to other users within the application for the purposes of matching and discovering other dogs.
Visibility & matching
Photos uploaded to a dog's profile are visible to all TailMate users. Other users may view, like, comment on, or message the owner based on these photos. By uploading photos, the user consents to their dog's image being displayed in this matching context.
Image rights — Your dog
The user confirms that they are the owner or legal carer of the dog (or dogs) appearing in the photos and that they have the right to share their images on the platform.
Image rights — Other people
If photos contain easily recognisable people (other dog owners, friends, etc.), the user confirms that they have obtained the consent of those people to share these photos on TailMate. The user is responsible for obtaining this consent before uploading.
Photo control
Users can delete, replace, or hide their profile photos at any time via the application settings. Deleted photos will no longer be visible to other users within 24 hours.
Use of photos
TailMate may use anonymised or featured dog photos in marketing materials, app promotions, or on social networks, unless the user has chosen to opt out. Users can disable this option in their privacy settings.
Content moderation
TailMate reserves the right to remove photos that violate these terms, including inappropriate or abusive images, or images that infringe third-party rights.
Withdrawal of consent
Users may at any time request the deletion of a photo by contacting TailMate at infos.tailmate@gmail.com. TailMate will delete the photo within 7 business days.
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Third-party services used
To ensure the proper functioning of the application, TailMate uses third-party providers. These services may collect certain data in accordance with their own privacy policies.
| Category | Services |
|---|---|
| Infrastructure | Firebase, Amazon Web Services (AWS) |
| Analytics | Google Analytics, Firebase Analytics |
| Marketing & ads | Meta Pixel, TikTok Pixel, Google Ads, Meta Ads, TikTok Ads |
| Emailing | Mailchimp |
| Payment (future) | Apple Pay, Google Pay |
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Advertising
In some versions of the application, TailMate may show advertising, particularly for pet-related companies. These ads may be tailored based on the user's activity within the application.
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Anonymised data and statistics
TailMate may use aggregated and anonymised data to analyse usage trends, improve features, and produce overall statistics. This data does not allow users to be directly identified.
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Data retention
Active account
Data is kept as long as the account remains active.
Deleted account
Data is deleted within the timelines required by law.
Technical logs
Stored in accordance with applicable legal obligations.
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User rights
In accordance with the GDPR and the French Data Protection Act, users have the following rights:
Right of access
View your data
View your data
Right of rectification
Correct your data
Correct your data
Right of erasure
Delete your data
Delete your data
Right to restriction
Limit processing
Limit processing
Right to object
Oppose processing
Oppose processing
Right to portability
Receive your data
Receive your data
Right to withdraw consent
At any time
At any time
To exercise these rights, please send a request to: service.tailmate@gmail.com. You may also lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr
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Minimum age
The TailMate application is reserved exclusively for people aged at least 18. Any use by a minor is strictly prohibited.
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Hosting and security
Data is hosted on secure infrastructure located in Europe, via Amazon Web Services (AWS).
TailMate implements technical and organisational measures suited to protecting personal data against unauthorised access, loss, or disclosure.
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Changes to this policy
TailMate may update this privacy policy to reflect legal developments, technical changes, or the introduction of new features. The date of last update is shown at the top of this document.
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Contact
For any questions about this privacy policy or the processing of your personal data:
A question about your data?
Our team will respond as soon as possible.
